Service Advisor / Automotive Dealership

Toronto, ON

Our dealership offers a full range of dealership services. Our highly qualified technicians provide exceptional car, truck and SUV services; from our oil changes, all make engine repairs to transmission replacements we do it all. Our vehicle service staff is dedicated to maintaining top tier service.

We welcome you to join our dynamic team!

Service Advisor

Duties and Responsibilities:

  • Shifts priorities and goals as work demands change.
  • Maintains composure and courtesy in dealing with customers and fellow employees.
  • Ensures that work is completed on time and as requested.
  • Explains the need for additional or unanticipated services and associated cost to the customer.
  • Monitors workload (and if appropriate schedule workload) to determine amount of work that can be accommodated in Service Department (e.g. flat rate hours available to sell, shop capacity, services in customer demand, etc.).
  • Identifies and supports opportunities for methods/process improvement (e.g. tracking drive fill rates, monitoring part delays and FIRTFT parts availability scores).
  • Maintains and updates customer records and files.
  • Identifies ways to improve operations and customer service.
  • Makes policy adjustments within the guidelines and budgets established by management.
  • Uses computer systems to look up customers’ service history, schedule appointments, enter repair order information and manage information.
  • Uses MORS-III to follow-up, resolve and communicate resolution of customer concerns.
  • Follows all Service Department policies and procedures.
  • Makes warranty and billing adjustments.
  • References existing manuals, publications and other written documents to obtain needed information.
  • Utilizes basic technical knowledge to develop potential cause of problems.
  • Provides additional vehicle information to technicians as needed.
  • Explains technical information about repairs to customers.
  • Suggest additional services that Service Department offers.
  • When necessary, assigns a particular technician to work on a car.
  • Maintains a high level of personal appearance consistent with the standards set by the dealership.

 Apply today!

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Dixie Ford

Dixie Ford

Ford Car Dealership in Mississauga Ford Fusion, Ford Fiesta, Ford Escape, Ford F-150, Ford Mustang, Ford Explorer and many more. Our goal is to make Mississauga customers as satisfied as possible when it comes to price, selection, and customer service. It is through treating people right that Dixie Ford separates itself from other Ford Car Dealerships in Mississauga.

Dixie Ford at 5495 Dixie Rd. is an exciting and pressure free process. With Dixie Ford Car Dealership in Mississauga, you can trust that will receive excellence in service, value and selection!

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