Call Centre Representative - Inbound Japanese / English speaking CSR

Toronto, ON

About us:

We are Hiring Help, a recruitment services company who bridge the gap between companies looking to hire and applicants seeking a job in their field. We specialize in the acquisition of qualified and skilled candidates to help our clients succeed in their businesses.


About the Hiring Company:

We are a large organization providing the best service on behalf of our incredible clients. Representing hundreds of Canadian companies including the largest companies in the country we strive to personalize service, customer care and technical care solutions.


About the Position:

We are seeking to add full-time, permanent fluent Japanese/ English speaking Call Centre Representatives to join our client's team to provide the best service to people all across the country. We are seeking people who want to be the best and work for the best.

Must be able to start immediately  


Hours:This is a full-time role for five days a week. The two days off will be 2 consecutive days but will not necessarily be Saturday and Sunday. They are hiring for three shifts: 8 am to 5 pm, 10am to 7pm and  6 pm to 3 am. This role is 38.5 hours a week of consistent work. This is not a temporary or contract position; this is a permanent role.


Languages: We are hiring for Fluent Japanese/English speaking CSR (You MUST fluently, speak, read and write Japanese)


In this position, you will:

  • Provide top customer service to incoming calls from our clients customers
  • Help people to resolve issues and leave their experience with us satisfied and feeling pleased with their experience
  • NO outbound calling or selling
  • Respond to inquiries via email, text, online chat or phone


Ideally, we are looking for applicants:

  • Speak clear fluent Japanese (You MUST fluently, speak, read, and write Japanese)
  • Good command of the English language
  • Must love to help people and work to solve the questions, concerns and problems of our clients customers
  • Must be able to work a full-time schedule of 5 days on, 2 days off


What we can offer you:

  • Pay up to $20 an hour (depends on experience and skills)
  • Full-time employment with regular shifts
  • Health and dental benefits
  • Bonuses
  • Midtown Toronto location on TTC subway line
  • Advancement opportunities to team leads and management
  • Overtime, if desired


Our recruitment team will review all resumes and reach out to applicants who are qualified for the role. 

Good luck!


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