Automotive Claims Administrator

Brampton, ON

• Support the claims department in organization and documentation of claim files.
• Act as first point of contact with clients regarding claims and educate clients on the process.
• Communicate directly with clients and handling of claim inquiries.
• Provide updates and status of claims to clients, as needed.
• Review accuracy of invoices from vendors.
• Coordinate with repair facilities for estimates, invoices, and repair updates.
• Create and submit invoices to insurance companies, corporate accounts and retail clients.
• Liaison with insurance companies and credit card companies regarding status of claim files and documentation required.
• Track individual claim files from opening to closing, ensuring all information is complete and accurate.
• Communication with branches to gather required information.
• Assist in building reports related to claims status and payments.
• Perform accounts receivable communications through emails and calls in relation to invoice collection.
• Integral role in the collection of file payments.
• Process and posting of claim payments.
• Resolve any issue or disputes related to claim files.
• Coordinate with other departments and branches as needed to ensure claims are processed in a timely and efficient manner.
• Manage the claims department email inbox.
• Provide support to the claims team with various tasks as needed.

• Post secondary education – preferred.
• Minimum 2-years of automotive claims experience in an insurance industry environment or similar.
• Proficient computer skills in Microsoft suite; Outlook, Word, and Excel.
• The ability to process claim files and deliver a superior customer service experience.
• Excellent ability to plan priorities and are highly organized.
• Excellent interpersonal skills and ability to work in a team environment.
• Demonstrate clear written, verbal, and communication skills.
• Detail-oriented, resourceful, and effective problem solver with strong critical thinking skills.
• Positive attitude.