Courier Dispatcher / Customer Service

Toronto, ON

We are presently seeking a Courier (Radio) Dispatcher/ Customer Service to join our team for our location in Markham, Ontario.

Monday to Friday - 9 to 5

About Us:
We are a growing company located in Markham, Ontario combining outstanding professional team with our fleet of cars, vans, trucks, and trailers to guarantee excellent customer service.
 
We are a purpose driven company that focuses on delivering high quality delivery service around the Greater Toronto Area through our well-trained and highly motivated team.

We are the leader in the delivery industry in quality, service, and safety. We provide superior service to our customers. We are constantly upgrading all our equipment to make sure that we never disappoint our clients with a breakdown.

This is a great opportunity for long-term professional growth with a solid company. We are a thriving, privately-owned business that is well established in our industry. We take pride in our workmanship and professionalism.

Responsibilities:

• Update and/or dispatch orders through dispatch board on Courier Complete (Taxi Dispatchers is an asset).
• Responsibilities for Customer Service.

• Develop and maintain a positive client relationship by providing routine follow-up customer service calls

   

• Document and escalate any customer service issues and/or shipping/receiving errors

   

• Develop constructive and cooperative working relationships with those on your team

   

• Takes order from customer with good speed and enter them into the software system.

• Ensure delivery time is met, monitor drivers, and oversee quality control for our services
• Respond to customers inquiries via email and phone calls
• Complete daily reports

Requirements:

• 1+ year of Courier Dispatch Experience
• Taxi Dispatcher experience is an asset
• Strong knowledge of the GTA
• Great positive attitude.
• Eager to learn and grow career
• Excellent oral and written communication
• Strong computer skills, including email, Google Maps, and dispatch software
• Strong customer service and problem-solving skills
• Ability to work effectively unsupervised
• Excellent attention to detail
• Strong team player.

Why you should apply?

• Top wages $40,000 to $45,000.00.
• A positive work culture with a great emphasis on safety.
• A growing company with continuous on the job training.

We pride ourselves on our excellent company culture, our very clean and safe working environment, and our commitment to continue being an equal opportunity company and hiring a diverse work team.

We welcome applications from all qualified candidates.

Please apply today!