Production Supervisor

Fergus, ON

We are a leading global provider of multichannel business communications services and marketing solutions. With 30,000 clients and 33,000 employees across 28 countries, we offer the industry’s most comprehensive array of solutions designed to help companies optimize customer engagement and streamline business operations across the complete customer journey.

Today, we offer a wide-ranging portfolio of capabilities, experience, and scale that enables organizations around the world to create, manage, deliver, and optimize their marketing and business communications strategies.

What We Offer:

• Benefits Flexibility
• Virtual Healthcare offering supporting overall wellbeing and mental health
• Employee Family Assistance Program (EFAP)
• Tuition Reimbursement
• Company matched RRSP/DPSP

Role Overview:

Reporting to the Production Manager, the Production Supervisor is responsible for managing the human, physical, and financial resources required to ensure the safety of staff, quality of work and the timely production of the Fergus Facility output.  They will directly oversee the Production, Maintenance, and Materials departments during regular business hours and may be the management representative for all activities in the non business hours while on their shift.

Duties:

• Direct shift production personnel, ensuring the safety of staff and quality manufacturing of client product within established schedules, budgets and procedures
• Communicate information relating to equipment, scheduling, inventory, quality, health and safety to appropriate staff and management as required.
• Monitor performance of staff, identify training and development needs, ensure that performance/disciplinary actions are fully documented and reviewed by HR and Production Management
• Assist with the preparation and delivery of regular performance management programs with staff
• Communicate and administer company policies and procedures and programs consistently with all staff
• Participate in the selection, installation and preparation of capital expenditure requests (PAR’s) for new equipment
• Develop and manage relationships with vendors
• Liaise with the Planning department to ensure day to day scheduling is optimized
• Participate in preparation of annual budgets and quarterly reviews

Requirements:

• Post secondary diploma or equivalent combination of education, training, and experience is required
• Working knowledge of print/post processing technology
• Strong mechanical aptitude with proven trouble shooting abilities in a manufacturing environment
• Strong leadership skills
• Previous supervisory experience
• Working knowledge of the Ontario Occupational Health and Safety Act
• General knowledge of print related quality control concepts, previous exposure to ISO 9001 would be an asset
• Strong computer skills - MS Office, GMAIL, Shop Floor and ERP software would be an asset
• Excellent communication and organizational skills 
• Excellent problem solving skills
• Ability to follow applicable SOP’s, SWP’s and WHMIS Regulations
• Ability to work rotating shifts in a 24/7 work week with the option of 24/5 as per business needs.

About Us:

With nine strategically located operations across Canada, we provide local service and responsiveness while leveraging the economic, geographic, and technological advantages of a global organization. From marketing programs that generate new business to critical communications that extend brand relationships, we can help streamline communication processes with our end-to-end solutions, ensuring flexibility while meeting changing business needs, market trends, and regulatory changes.

We are committed to ensuring that every employee at every level is respected, valued, and included. We are committed to advance diversity and promote inclusion in our day-to-day actions and overall business strategy. It is rooted in our core belief that our diverse employees are essential to our company’s ability to innovate and transform.

Inclusion is formally integrated into all aspects of the company, from the employees who come to work every day, to our clients, suppliers, and vendors. Our Diversity, Equity, and Inclusion mission supports a high performance culture that leverages differences, attracts and retains the best talent, produces excellence in meeting emerging market demands, and enables us to succeed.

Together we are creating and sustaining a culture where our differences are valued, explored, respected, appreciated and everyone is empowered to contribute.