Customer Service/Accounts Representative

Etobicoke, ON

Customer Service/Accounts Representative

Mitrex, an Integrated solar and construction solution provider, is looking for an experienced, full-time, permanent Customer Service Representative to support our sales and business development teams with client relations. 

At Mitrex, we develop and manufacture solar construction materials for buildings and large structures (Mitrex.com). As the world's first manufacturer to develop customizable solar solutions, we are revolutionizing the construction industry, while helping to move the world toward clean, sustainable energy production.

We are an equal opportunity employer with great company culture. The successful candidate will join our diverse team in Etobicoke.

COMPETENCIES

  • Must have 2+ years of experience in one or more of the following business development, communications, client relations and/customer service
  • Must be comfortable and confident in a client faced role
  • Must be able to create and deliver presentations
  • Must have excellent communication skills
  • Must be a highly motivated individual with excellent interpersonal skills
  • Must be organized, confident, goal-oriented, and have excellent time management skills
  • Must be results-driven, and be effective working with a sales team and business development team
  • Must have a professional appearance, demeanor, and be well-groomed
  • Must be willing to invest time toward self-improvement in order to achieve and surpass goals
  • Must have a passion for the industry, sustainability, and solar energy

RESPONSIBILITIES

  • Learn and master basic product and application knowledge for onsite, online presentations, inquiries
  • Help the Business Development Team  present our line of solar solutions to prospective clients and influencers – architects, developers, building owners, and corporations
  • Use a customer relationship management [CRM] system to keep track of all your business development and client activities
  • Provide periodic reports on client interactions, and other key performance indicators (KPIs)
  • Work on special projects to exceed the development of a growing company
  • Provide customer support and assistance to clients
  • Provide support to our Independent Sales Representatives externally and internally with project management including, registration and project proposals, etc

WHAT WE OFFER

  • Hourly wage of $22-$25/hr depending on experience
  • An excellent opportunity for new graduates with some related experience 
  • Unlimited room for advancement and growth
  • Backed by 20 years of experience through our parent company, GCAT Group
  • Full-time and permanent position 
  • Extended medical and health coverage (including vision, dental, and life)
  • Wellness program including free healthy foods, beverages and discounted gym and fitness class memberships
  • Education Tuition Assistance
  • Employee Work Perks Discount Program
  • Bonuses
  • Competitive RRSP Matching for tenured employees
  • Free charging and reserved parking for electric vehicles
  • Collaborative and diverse culture, open concept modern office space

AODA Considerations

Mitrex Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Process

We are an equal opportunity employer that welcomes candidates from diverse backgrounds. Candidates who are legally entitled to work in Canada (without employer sponsorship) and can commute to the office every day are welcome to apply.

We thank all applicants in advance for their interest in our company. However, due to the number of applications we receive, only qualified candidates will be contacted. No phone calls (except for accommodation requests) or unsolicited agency calls, please.

 

 

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